Up to £40,000 • Transport for London • Southwark, London
Role: Communications Executive (multiple opportunities)
Band: Band 2
Location: Palestra, Southwark, London (Hybrid)
Salary: up to £40,000 (depending on experience)
Job Purpose
This role is accountable for supporting the development, delivery and management of employee communications channels, programmes/projects and campaigns to support delivery of strategic projects and priorities.
This role is accountable for supporting the delivery of innovative, best practice channels and campaigns that drive employee engagement and improve overall business performance using customer insights and feedback.
This role is accountable for the measurement of these channels and campaigns to ensure continuous improvement and understanding of the impact of communication and engagement.
Key Accountabilities
- Support in delivery of employee communications plans and tactics, through the full range of communications channels and tools. Working with key stakeholders to develop engaging and compelling news, features and content for the intranet and other electronic media
- Recommend innovative and involving approaches to employee communications, by evaluating the effectiveness of all campaigns and activities
- Work with third party suppliers and creative agencies to help bring communication and engagement activities to life
- Support the internal distribution chain for TfL, ensuring rapid, cost effective and targeted dissemination of employee communications collateral to all parts of the organisation
- Own and manage pan-TfL employee communications assets such as photos, brand and videos to ensure consistent and compelling communications across wider Employee Communications team. This includes maintaining quality, rights to use, tone of voice, appropriate use of branding and up-to-date suitability across all material that could be used in internal communications
- Managing and owning internal distribution of communication collateral to selected communications channels, including digital screens and notice boards
Key Interfaces
- Accountable to the Head of Employee Communications & Engagement, Senior Communications Managers, Communications Managers
- Senior Managers for the operational businesses: ensure that all internal communications programmes are aligned with ongoing organisational strategy and priorities
- Partner functions e.g., HR, ER, Tech & Data, Marketing, Press Office, Legal, Commercial, Finance, Safety, Health & Environment, Customer & Strategy and Stakeholder Advocacy & Engagement: ensure effective peer-to-peer relationships with these and other key functions to achieve business goals
Skills, Knowledge & Experience
- Skilled writer, with proven ability and adept at producing clear, creative and high-quality content and messaging
- Competent with management of industry standard digital platforms and software systems for internal communications
- Project management
- Communication skills - highly effective written and presentation skills
- Proven track record of creating, implementing, tracking and evaluating creative and effective employee communications plans
Knowledge
- Knowledge of effective employee communications techniques and delivery across the full range of face-to-face, digital (including social media), print and broadcast communication channels
- Able to identify communications opportunities, providing practical and proactive communications guidance and support to address business and operational issues in a customer-facing environment
- Understanding of writing and editorial styles across a wide range of different channels, media and environments
Experience
- Experience of running (creating and delivering) employee communications projects and campaigns in customer-facing environments and across the full range of channels (in particular face-to-face and digital channels/social media), with measurable positive impact and return on investment
- Experience of implementing communications projects and campaigns in large organisations
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Application Process
Please apply using your CV and a two-page covering letter. Word format preferred and do not include any photographs or images
The closing date for applications is Friday 25th October 2024 @ 23:59
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel